2/10 Buruk
25 Januari 2025
Stay away at Christmas time! Horrible
Went there for a Christmas staycation.
Tried to book through them directly but it was difficult and more expensive than using hotels.com.
Each night was awakened by either kids at midnight running around the courtyard with parents or families being really loud in the hallway. Was on 9th floor but they put us in a handicapped room that was not as nice as other times I’d stayed. 2nd night was woken up at 3 am by alarm going off and called front desk for help but they did nothing.
I called two more times up until 4:30 am and then tried to sleep with pillow over my head. Unfortunate thing was they never refunded what they said they would at front desk and still have to address that and I got sick with horrible bronchitis because I was breathing through the pillow and they don’t dust or clean the pillow I used.
Too crowded and si many people staying there were rude, and acting entitled and it ruined our holiday. We were so disappointed. I stayed two previous times at Texas Thespians (11k people there) and 2 yrs prior for our wedding anniversary and had a great stay. The light show in the courtyard had played all night and elevator sounds this handicapped room was terrible. I think it was rm 9337 but not sure anymore. Lack of managers and good customer service at a very busy time of year. Stay away at Christmas! Not fun! Too loud, too hectic and not real management by hotel. Not worth the money and left so tired and then sick for 3 weeks after!
Luzviminda
Luzviminda, perjalanan keluarga 2 malam
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