2/10 Buruk
19 November 2024
Only reason I booked here was because the the price was nice and they said they offered toddler beds. When I get to the property they didn’t have any toddler beds and the room they gave me was full of mold. I’m with my wife and daughter and I cannot have my daughter in that type of condition. My daughter is only 1 year old. Mind you we had to say the night there since it was already late at night and nothing else was available. First thing in the morning I went to the lobby and checked out immediately and was told I could not get a refund. I showed them all the pictures I had taken and still was told that I would not be getting a refund. I was told I needed to speak to the manager they provided me with the managers email. I emailed him with all the photos and still not response. I had called numerous times trying to resolve this and nothing no response. So I ended calling my bank and disputing all the charges.
Cesareo
Cesareo, perjalanan keluarga 4 malam
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