2/10 Buruk
26 Januari 2025
I was there for a sports tournament with my son. The hotel was very dirty. I found pubic hair all over the comforter of one the beds where my child was supposed to sleep as soon as we received the room so someone had been using the bed prior to our arrival. The other bed had blue stains on the comforter. When I complained they provided 2 new comforters and covers for them but I had to go to the front desk to pick them up myself and the comforter cover was not on the comforter nor did I receive an apology. The new comforters were not clean and smelled like old sweat so I could not use these either. I had paid to stay 2 nights but I left after 1 night because we were not provided clean bedding. I requested my money back for the 2nd night but since I booked it through hotels.com I was told I could not get my money back for the 2nd night. I found a different hotel regardless which was very clean and much better service/amenities.
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