2/10 Buruk
25 Januari 2025
Terrible
I made a reservation and made my entry to stay at Novotel Bucharest City Centre between January 20-25, 2025. On January 21, 2025, between 11:50 and 12:00, I delivered 3 documents that were important to me to the reception and told them that I would receive them in the evening. The receptionist took my documents as a deposit. When I came to the hotel at around 19:00 on the same day and asked for the documents, the receptionists said that they had thrown them in the trash and that they could not do anything. I do not accept this. I want my documents. If these documents that are important to me are not found, I will file a compensation lawsuit against you. Such a situation is unacceptable within the Accor hotel. The situation is recorded in the camera footage. The attitude of the receptionists is not helpful and rude. I want what is necessary to be done.
Galip
Galip, perjalanan keluarga 5 malam
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