2/10 Buruk
21 Januari 2025
Worse service ever encountered
It was the worst stay I could ever imagine. As I finalized 24h on the road from Europe to Toronto and had a business call to attend I kindly asked them if we could to the parents and the check in later since I was so late already in my meeting.
They asked me for my passport and I gave it to them and also my card which I thought they wanted an other id but turns out they wanted the credit card. They just mentioned the card wasn’t passing and it most be a fake card and they won’t let me check in.
I than stated impossible it’s not working since I’ve done many countries with the same card without ever having an issue.
They got offended since I was answering to them and acted as if I had been the worse customer. They refused me saying I would cause issue since I couldn’t properly understand what they wanted from me and handed me an all ready paper with the hostels around to go take a night. As if all this is a recurrent activity of theirs to refuse people and tell them to go see elsewhere.
Worse customer service, attitude I’ve seen in my life.
Sarah-Lisa
Sarah-Lisa, perjalanan bisnis 1 malam
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