2/10 Poor
30 Nov 2024
This is not about the Hotel, I ended up booking direct through the Hotel its self. I booked & paid for this hotel through Hotels.com, within minuetes of booking & paying I realised I’d booked the wrong dates, so I tried straight away to swap the dates on Hotels.com & the system wouldn’t allow me to do that, so I contacted customer services & was told I couldn’t change or cancel my booking as they had contacted the hotel & the hotel had refused my request to change cancel. I wrote to the hotel that told me I could cancel but I would have to do it through Hotel.com . My point is that I feel I was misinformed by Hotel.com and that I should have received a refund !!
Chris
Chris, 2-night trip
Verified Hotels.com guest review