6/10 Bagus
29 Oktober 2024
Rooms smelled like weed
The hotel is beautifully decorated, with clean rooms and a central location close to everything. However, one significant issue seriously impacted our stay: the behavior of other guests, specifically a group of tourists from the UK.
These guests took over the already small pool, drinking in the water, smoking in various areas, and leaving tanning lotion stains on surfaces. They were extremely loud during breakfast, belching and hoarding large amounts of food that was mostly wasted or brought back to their rooms, causing bad odors in the hallways.
In addition, there was a persistent, overwhelming smell of weed coming from certain rooms, where guests were clearly smoking heavily each day. The smell was so strong it spread into the hallways, making it feel like we were inhaling secondhand smoke throughout our stay. We, along with other guests, raised these concerns with the staff multiple times, but no action was taken. Worse, the staff even encouraged drinking in the pool by serving alcohol directly to guests as they swam.
While the hotel itself has appealing rooms and amenities, the management’s lack of action to address these issues made our stay uncomfortable. Unless these problems are resolved, we cannot recommend this hotel.
2/5 stars.
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