The room was clean, spacious, and comfortable, offering a great start to our stay. However, many common areas of the hotel were dirty, soiled, or outdated, falling short of creating a warm and inviting atmosphere.
The front desk staff provided exceptional service, welcoming us warmly upon arrival. Their efficiency, kindness, and professionalism greatly enhanced our experience.
We have stayed in both a regular king room and what is labeled as a suite. Unfortunately, the furnishings and amenities in the suite were lackluster and failed to provide the premium experience expected from an upgraded room category.
While the staff consistently deliver courteous and professional service to ensure guests feel valued, the overall rundown condition of the hotel detracts from the stay. This disparity makes it difficult to consider returning for future visits. I strongly recommend an extensive renovation of the hotel's common areas and suites to align the accommodations with the excellent service provided by the staff.