8/10 Sangat Baik
3 Januari 2025
My overall experience was amazing and I loved the convenience this hotel gave me during my stay. My only con was the agent I checked in with, he was a bit rude and questioned me about why my card had not been charged prior to my check in. His exact words were “did you lock your card so we couldn’t charge you” granted I called the hotel a day or 2 prior to let them know of a situation with my bank and I was awaiting a new card (which was notated). Another thing that made my check in experience not so friendly was I confirmed my 4pm checkout due to me having a flight to catch the next day and he stated “you’re not even supposed to have a checkout that late so I’m not sure why they did that” again, I called the hotel a day or 2 before my arrival to let them know and received SUPERVISOR approval. Lillian and her supervisor on staff (when I called) were very helpful and flexible and I appreciate them. The guy at check in could be more personable and friendly. Overall my stay at this property was AMAZING and I will definitely be back!
Autumn
Autumn, perjalanan 1 malam
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