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Hotel Playa Caracol

4.0 star property
Beachfront hotel with spa, near Mocambo Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Playa Caracol

Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes
Staircase
Lobby sitting area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Air conditioning
  • Gym
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Children's pool
  • Room service
  • Business center
  • Meeting rooms
Feel at home
  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Premium bedding, in-room safe, desk, blackout drapes

Double Room, 2 Double Beds

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

Highlights

Balcony
Air conditioning
LCD TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Coffee/tea maker
  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the neighborhood

Map
Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293

What's nearby

  • Mocambo Beach - 9 min walk - 0.8 km
  • Andamar Lifestyle Center - 13 min walk - 1.1 km
  • Plaza Las Americas Shopping Mall - 14 min walk - 1.2 km
  • World Trade Center Veracruz - 14 min walk - 1.2 km
  • Veracruz Aquarium - 7 min drive - 7.2 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 21 min drive
  • Veracruz Central Station - 23 min drive

Restaurants

  • ‪Villa Rica - ‬1 min walk
  • ‪Xkatlén - ‬1 min walk
  • ‪Benedetti's Pizza - ‬8 min walk
  • ‪El Tilingo Lingo - ‬4 min walk
  • ‪Gandara - Restaurante-Bar - ‬3 min walk

About this property

Hotel Playa Caracol

At Hotel Playa Caracol, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 10-minute walk of Mocambo Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and body treatments. La Villa del Pescador serves Regional cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a children's pool are other highlights. Fellow travelers say good things about the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 39 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Playground

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Crib/infant bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures.

Dining

La Villa del Pescador - This family restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for MXN 350.00 per night
  • Rollaway beds are available for MXN 350.00 per night

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Playa Caracol Boca del Rio
Hotel Playa Caracol
Playa Caracol Boca del Rio
Playa Caracol
Hotel Playa Caracol Hotel
Hotel Playa Caracol Boca del Río
Hotel Playa Caracol Hotel Boca del Río

Frequently asked questions

Does Hotel Playa Caracol offer free cancellation for a full refund?
Yes, Hotel Playa Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Playa Caracol?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Playa Caracol?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Playa Caracol?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hotel Playa Caracol?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at Hotel Playa Caracol?
No, this hotel doesn't have a casino, but Casino Codere Boca del Río (2-min drive) and Big Bola Casino (4-min drive) are both nearby.
What is there to do at Hotel Playa Caracol and nearby?
Hotel Playa Caracol has a spa and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Hotel Playa Caracol?
Yes, La Villa del Pescador offers Regional cuisine.
Does Hotel Playa Caracol have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Playa Caracol like?
Hotel Playa Caracol is a short 9-minute walk from Mocambo Beach and 14 minutes' walk from Plaza Las Americas Shopping Mall.

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Miguel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great Stay
Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend.
Moises, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Needs an exterminator!
ROSA, 7-night trip
Verified Expedia guest review

6/10 Good

I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince
arturo, 8-night trip with friends
Verified Expedia guest review

4/10 Fair

They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views.
Jacqueline, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Great for families.
The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip.
Eva, 6-night family trip
Verified Hotels.com guest review

6/10 Good

Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped
Alonso, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Linz, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Tomas, 2-night trip
Verified Expedia guest review

2/10 Poor

Ralph, 2-night trip
Verified Expedia guest review

2/10 Poor

erik, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

scott, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

El hotel bastante limpio, la comida excelente y los empleados muy amables.
Wendy I, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

mosquitoes in the room
Verified Orbitz guest review

10/10 Exceptional

yexika, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice place
Juan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Abbigail, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Silverio, 2-night trip
Verified Expedia guest review

6/10 Good

Refugio Elizabeth, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The location and the close to the beach
Gerardo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel. Great views of the beach!
Diana, 1-night trip
Verified Expedia guest review

2/10 Poor

Staff are not very nice. The hotel is run down.
Anthony, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Tiene acceso a playa
Excelente lugar para pasarla en familia, tiene acceso a la playa y todo es muy tranquilo
2-night family trip
Verified Hotels.com guest review

6/10 Good

It’s a nice hotel but very outdated. Our room had peels of humidity on the wall. Wi-Fi was very slow when functioning because it was hard to get connection. There were also ants in our room. Hospitality was very friendly.
Rafael Gonzalez, 4-night family trip
Verified Expedia guest review

6/10 Good

The hotel is in a great location, room was pretty decent and clean. Service in general was okay. The pool water was cloudy and dirty. We didn’t even go in the water. The wifi was not good in many areas of the hotel. The mattress and pillows were hard and not comfortable at all, woke up with back and neck pains. The waiters in the pool area were not very friendly. Could be a really great hotel if things were taken better care of.
Ricardo, 3-night family trip
Verified Expedia guest review