8/10 Sangat Baik
20 Desember 2024
Great property/time but reserved room issue
The staff, room, property, activity center, indoor pool and other amenities were great. However, Hotels.com showed the standard room was a studio with kitchenette that slept 4 and had 2 queen beds, but at check in they gave us a 1 bedroom with king bed and a pullout sofa. The manager noticed there was an issue and spoke to us privately. I explained that I chose the 2 queen room pictured/advertised because of back issues. He explained that on Hotels.com if it’s a sleep 4 it will be a King with queen sleeper sofa that they did not have any sleep 4 studios or 1 bedrooms with 2 beds, that only their 2 bedrooms did. Since this was our 1st time reserving with them through hotels.com, he comped us the joining 1 bedroom that happened to be available. I was very impressed with him and his attitude. He suggested if booking through Hotels.com to always call the property to confirm that what you are reserving fits your needs and expectations. Great advice! This was the 1st time with Hotels.com that what we received wasn’t as advertised and we’ve used them for years. Being the holidays, i haven’t reached out to them yet, but hopefully they’ll correct the description / pictures for this property.
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