4/10 Lumayan
24 November 2024
Its a no from me
Checking in, I stood at the desk for 20 min. while the person at the front desk tried to log in. They closed down the majority of amenities due to a “change in management” without disclosing this on their website. The entire reason we chose to stay here for our anniversary was because of the beautiful lobby and bar, as well as the rooftop and their bar, which was all closed. We also asked for them to do something special for our anniversary for when we walked in, they said they could, and then did nothing for it. When asking for compensation for the lack of amenities, they gave us back 35$. For the lack of professionalism, amenities, as well as empathy for everything we missed out on, I will not be rebooking at The Last Hotel.
Mia
Mia, perjalanan 1 malam
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