8/10 Sangat Baik
1 Januari 2025
Great customer service
Check in was great. This is my first time at a DoubleTree and the cookie was a nice touch.
The first room we were assigned was dusty and the outlets didn’t work. We requested a new room and the front desk person was extremely apologetic. He gave us two days worth of breakfast for free at the restaurant ($18x 5 people x 2 days). The second room was also dusty but not as bad. The shower was clean. The beds were fine. Lots of pillows. The mini fridge is not cold. It was fine for drinks but I wouldn’t use it for food.
They must have been adding decor because by the elevator were about 6 boxes and all the trash that goes with it, laying on the floor. The hallway carpets to the rooms were not vacuumed. We passed the same peanuts in the floor all three days.
The pool didn’t have towels on their shelves the two days we went to it. When I asked the front desk they quickly gave us bath towels to use and asked housekeeping to come down to restock the towels. The pool is heated but the room it is in does not appear to have heat so it was freezing.
The bar was great with a variety of options. The restaurant breakfast was great, too. The food was hot and the server was efficient. She was managing the entire space. When we went that was 6 tables of people. It is buffet style.
The parking lot had plenty of space and the hotel has easy access to shops and food and major highways.
I’m assuming it’s off season and they are operating with skeleton crew?
Stephanie
Stephanie, perjalanan keluarga 2 malam
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