The Bostonian Boston

Everything was great except for one thing; the bathroom area smelled mildly but persistently like a smoker used that area to smoke. We mentioned to the front desk, they immediately offered a new room, that wasn't necessary but it would be a good idea to repaint/repaper if that would help. Beautiful view from our room of the custom house, all staff friendly and responsive. Great location, walking distance to many things.

I was screwed out of a room and still had to pay for it. I accidentally booked 4 guests instead of 5. After I noticed the mistake I called the hotel and explained and I was *assured several times by the hotel itself* that it wouldn’t be an issue and that they would just add that person on to the room. When I arrived the man working the desk said that I couldn’t have the room because it was one over the max capacity. I tried explaining several times that I spoke to a hotel worker and that I was told it would be no issue. He sat there ignoring me, accused me of lying, and refused to give me the room. He said the only way I could stay is if I bought a whole other 4 person room just for a single person. Since I was out of town I literally had no other option. I canceled the room I booked(without a refund) and then had to completely rebook two rooms just to have somewhere to sleep for the night. After paying out of pocket for another two rooms they allowed us in. We still only used one room for all 5 guests and the other $125 room just sat empty the whole night as if we were gonna actually follow the rules that got screwed over and almost $175 stolen from me.

It was a good stay. Close to everything. Worth going again.

We were quickly given a different room after mentioning an issue when checking in. The staff was fantastic!

The hotel itself was nice and the location could not be beat HOWEVER it was not worth the stay... I knew something was off when I called a week prior and asked for a chilled bottle of champagne to be in the room upon arrival and the concierge was very stern that this wasn't possible and that there was a mini fridge in the room... A concierge is there to make sh*t happen and I don't think a bottle of champagne is too crazy of a request! Walking into the hotel, it was nice! But once we got into the room we tried calling downstairs for ice (bc there is none on the floor) and the phone didn't work. My boyfriend went downstairs and asked for ice and after thirty minutes, I called the front desk using my cell phone and after another thirty minutes it arrived... Well we were leaving by then. Once back at the hotel after dinner, we wanted to order room service using the menu's provided to use in the room and when we called the restaurants were closed. Why would they leave the menus if they weren't even open? The room itself was nice but was incredibly noisy!! We could hear every neighbor and everything they were doing. The whole experience at the hotel was frustrating and while it had a nice view and location I think the service just ruined everything... Wouldn't recommend to anyone.

The staff was very friendly and the service was great, everything was brought up in a timely manner and the COVID precautions were perfect

Eric was awesome. Room was a bit dated but the location makes up for it. I had a lovely time and whatever I didn't like the staff made up for!

Wasn’t what was advertised — room wasn’t nearly as nice as my itinerary said

Room was amazing much bigger than I thought and had a great few.

The Hotel looks pretty nice on the picture but ok in real , and also I am a gold Member and I had a free room upgrade and the employee told me they not have any other better room available and He was lying cause the hotel was completely empty. I don’t like it at all. They really are not helpful and also not nice.