4/10
We chose this hotel primarily for its promised security, but our stay turned out to be quite traumatic. One night, we experienced a horrifying situation when someone knocked forcefully on our door and attempted to push their way in. The only thing that prevented them from entering our room was the safety lock we had engaged.
To make matters worse, our attempts to reach the lobby for assistance went unanswered, leaving us feeling vulnerable and scared. Later, we learned that the lobby staff had mistakenly given our room number to another guest, granting them access to our room without authorization, even though we had been staying there for two days.
Overall, we are extremely disappointed with how this situation was handled, and we cannot recommend this hotel based on our experience. Security should always be a priority, and unfortunately, it felt neglected during our stay.
Elida
Perjalanan keluarga 2 malam
