I wanted to bring to your attention a concern regarding the recent increase in your pet fee policy. My family and I have been frequent guests at your hotel, staying with you over 50 times during our travels through Bismarck. However, this substantial fee increase has made us reconsider our future stays.
While we’ve always appreciated your amenities, especially the pool area, and have been willing to overlook minor issues in the past, this change feels like a step too far. I believe that other loyal customers may also feel the same way, potentially leading to a long-term impact on customer loyalty.
We sincerely hope that you might reconsider this policy, as we’ve always enjoyed our time at your hotel and would like to continue recommending it to others.
Thank you for your understanding.