2/10 Buruk
18 Februari 2025
Many better choices nearby
Pretty horrible experience. Check in what’s a challenge as the front desk person error and only checked me in for one of my two days changing it to two days. The next day was also a challenge on the morning of day two we told the front desk that we wanted a towel refresh only Apparently that was never communicated to housekeeping as they came to our room to do cleaning when we ask for the towel refresh the housekeeper told us they didn’t have any towels available as they were in the washer dryer. However, they did commit to bringing towels back to our room, although it may be late. We happily agreed and stayed in our room as a snowstorm kept us pretty secluded. Bottom line is they never delivered towels and we were not able to take a shower or do anything with no hand face or bath towels available to us. The next day I commented about that to front desk, they apologize and said they would take care of it. When housekeeping came again, they were again, not notified and what may have been the housekeeping manager actually admonished us for not knowing when housekeeping went home for the night and not going down to the front desk to get rooms, allocation of towels. The rudeness of this person was beyond anything that has happened to me of my many years of travel, both leisure and business. There is much more to this and the hotels rudeness and unprofessionalism and absolute inability to speak to a manager who wasn’t available on Sunday or Monday. Many better Marriott hotels Near
Ralph
Ralph, perjalanan 1 malam
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