4/10 Lumayan
5 Apr 2026
This was my first time staying at an Intercontinental and I was disappointed in many areas. I booked a classic room with city view but the room faced a building directly across, and the description said a shower/bathub combination but the room only came with a walk-in shower and I needed to switch. After filing a complaint I was able to switch rooms at no extra cost. I was looking forward to the swimming pool as it's the reason I wanted to book this hotel, but many families and children were playing in all of the lap lanes with their intertubes and pool toys, and there is no one to monitor the lap lanes. This was extremely disappointing, and they no have designated times for adult lap swim. When I booked the hotel, I paid online but it said $102 due at property, however, when I checked-in I didn't pay this fee and I asked and showed my receipt and they said I was all paid and good to go. I paid a $125/night security deposit, so $375 total for 3 nights, but when I checked out the $102 was deducted from the deposit (for city taxes). I would have liked more clarification regarding this before. I expected a more friendly check-in process to explain the hotel amenities, or location of the pool/gym without having to ask. It was busy but it seemed like they wanted to hurry the check-in process without making a good first impression. Overall it was not a good experience and won't stay again.
Katlyn
Katlyn, perjalanan 3 malam
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