Arrived early and was allowed to check in, hotel is in refurb, so only one lift active and room was on 9th floor, room was cery nice and bathrrom clean and good, but room was very hot and air con was broken, reported this and hoped it would get fixed while i was out.
Returned later and room was even warmer, reported back to reception and they changed our room for us, good customer service, but lift was a pain as had to go up, get bags, return, get new key, use lift again just to drop off. New room was also clean and tidy, 7th floor overlooking new street.
Sleep was good, shower and facilities were good, just wish more water pressure.
Shame bar and reataurant seemed closed when we were there so didnt manage to try those out.
Well priced for centre of brum, would stay there again if needed.