The Adolphus, Autograph Collection

Everything is beautiful and exquisite there and I was really appreciative of the late checkout, champagne and birthday card the front staff left in my room for me. Definitely will be back.

Having been at the Adolphus many times in the past 40 years, though not in at least a decade, it was very disappointing to see that it no longer has the elegance and grace of the past. The attention to detail that once defined the hotel was gone. The furniture in our room and the carpet, for example, was a mishmash of cheap tables, chairs and etc. that I’d expect to see at a Days Inn (though the mattress was nice.) The cellphone recharging outlets on both sides of the bed didn’t work. There were no snacks in the room’s for pay refrigerator, which would not have been a problem except for the fact that the stove in the cafe didn’t work and there was no place to grab a bite in the evening. None of these are major issues. Nevertheless, I’ve always expected to have a great time at the Adolphus. Sadly, that was not the case.

I love this hotel under normal circumstances, and stay a few times per year. This time, I had 2 issues. There was street racing or some type of loud car activity on the street below until 4am. I understand that is not the hotel's fault, but, it was an issue that seems to be getting worse in the area. The second issue was that there was a large wedding party held in a somewhat open area, and none of the guests were wearing masks. I didn't feel as safe as I should have due to that and a few staff members not wearing masks properly or at all. It was a bit disappointing, but overall, this hotel is beautiful, very well maintained, and in a great location.

Average.

Fantastic customer service all around. Nice, friendly and attentive staff. Although most things closed, they still managed to make it a positive experience. Room was large. Perfect for our family of 4.

Exceptional hotel. Clean, comfortable, and beautiful. The rooftop pool and bar area was amazing. I definitely recommend.

We stayed here for 2 nights. With Covid and everything going on, we had the best stay ever. The staff, the food, the pool, and the room were top notch. We come to Dallas often. This is now our go to place to stay. It is beautiful. Highly recommend. Kudos to Jason at the bar for his kind hospitality.

I have to say I was expecting more opulence inside the rooms but I enjoyed my stay. The hotel is a beautiful, elegant gem in the downtown area. The view from the three windows that captured the downtown experience was breathtaking. I just wish COVID-19 wasn’t an issue. We weren’t able to really enjoy the hotel and it’s restaurant, cuisines, pool, etc. Overall, I did enjoy the stay.

This was the second time my husband and I stayed at the Adolphus. We love the history of this hotel, the interior design, comfort, and the staff. We will definitely be staying again.

Not sure if understaffed due to everything going on but no room service or pool service at a hotel of this caliber is really not acceptable when youre paying over 300 a night and $38/night for valet. Club noise could be heard from our "suite" until 3am. We stayed here several years ago and had a wonderful experience...not this time unfortunately without the expected amenities