8/10 Sangat Baik
20 November 2024
Good experience ... once we arrived
Between checkin and checkout, everything was great. Staff friendly and polite, room clean and comfortable, WiFi worked well. I would give it 5 stars except that the hotel made me it very hard for me to get in touch via email. After booking I had a request and needed to contact the property. I booked the room via Hotels.com, which has a feature to message the property, and I used it but got no reply. Next, I tried the hotel website (Hilton.com) and could find a phone number but no email. I'm an international customer and it would be an expensive toll call, and I prefer email over calling anyway. Next I tried the Honors website (I've been a member for more than 20 years) and emailed their customer service. They replied but initially couldn't find the info, and later replied with the wrong email for a Doubletree property nearby. When I emailed that addresss, I got a reply from a person who didn't even have a Hilton email domain but some unrelated one (poor brand management!). This person repliied that I'd reached the wrong property but didn't offer any help in finding the right email. When I emailed her requesting this, she replied that she didn't know because the property was managed by another company (!) Then I emailed Honors again and they finally gave me the correct email. It came with an apology but no indication that the problem would be foxee. By this time I was pretty frustrated and had wasted a bunch of time getting the run around. Come on Hilton you can do way better!
Thomas
Thomas, perjalanan 2 malam
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