Residences at Daniel Webster

The room seemed a little dated but it was comfortable enough and clean. Loved the suite and the kitchen was great! Late check in was a breeze. No complaints we would definitely stay book again.

We loved our stay. There were just a few little things. They need more towels and pillows so they didn’t have to find some because it was a busy weekend. It could have been cleaned better ( last guests garbage not removed). But it was perfect for the 5 adults and 1 child.

The hotel was reasonably priced. The room was large. But the scary thing was, at night there was no way to get in touch with anyone from the hotel. The front office staff leaves at 8 PM and doesn’t come back until 8 AM. We had some very noisy guests above us. When I asked them to quiet down. We had very little affect on the situation. When we tried to get help from the hotel staff, the number that was given to us did not work. We tried multiple times. Option five was not working. And neither were the others. If I had locked myself out of my room, I don’t see how I would have gotten back in until the morning.

My boyfriend and I previously had stayed at this hotel and loved it. This time not so much. This trip was a 2 day trip. Housekeeping was our biggest frustration. Our room wasn’t the cleanest and we even found a used quitip on the floor of our bathroom. We had left for the day and came back around 4p and our room hadn’t been serviced. But we let it go because we didn’t really NEED new towels, trash out, or our bed made for us, it just would’ve been nice. The power outlets were being used by lamps and alarm clock so you either went without those to plug in your electronics or you went without your electronics. As for the good things the shower water got hot really quick. The area seemed safe and secure. While you have a big highway near building 20 you don’t hear the traffic noise which is awesome. The hallways also were pretty quiet and it seemed like a full house so that was nice. Shopping and food are pretty close also. I also had the pleasure of speaking with Jessica at the front desk regarding check in. I hadn’t received the text (for late check in) and I called to ask about it. So she resent it and ended up calling me back before she left for the night to make sure grabbing the keys wouldn’t be any issue for us when we arrived. All in all it was an ok stay. The hotel room really just needed some TLC and it would’ve been great. A tip, if you don’t like cable bring your laptop and an HDMI cord and you can hook it up to the TV and watch your Hulu and Netflix, etc.

The first time I stayed at this hotel, I got there a few minutes after 8 o’clock and had to wait outside the lobby in the doorway because you cannot check in at the desk after that time. You have to dial-in number and they will send somebody down. It took one hour to get into the hotel room. I kept open minded and stayed a second time. I tried checking in a little early but that didn’t work. They did not even have anyone cleaning the rooms until 10 minutes before check-in time. The parking spaces were not plowed out on a day in which snow removal was easily manageable. When I was finally handed my keys 10 minutes after check-in I went to my room to find out the keys didn’t work. As a drove back to the building with the check-in desk, I had an incursion with another vehicle due to the terrible conditions of the parking lot. The second key they gave he didn’t work. I ended up finally getting into my room and hour later then check in time. I missed my meeting which was the purpose of me being there. Five hours driving time wasted. A dented car. I got an email the next day that they would give me 20% off my next day along with a list of excuses as to why the service was so terrible. The women at the front desk were flighty and lackadaisical. It takes a lot to disappoint or frustrate me, but this was beyond. Nice room though.