2/10 Poor
16 Dec 2024
Mold!
We use to stay at this hotel, just to get away from home. We LOOOVE Cozumels and was so convenient having it attached to the hotel. With these new owners, the hotel has gone to crap.
1st, we arrived late and I contacted the hotel to let them know. Our daughter dislocated her elbow and broke her wrist at her wrestling tournament. When we got to the hotel after getting out of the ER, we asked the hotel for extra pullows so she could keep her arm elevated. They made it seem like it was an inconvenience. There were next to no cars in the parking lot, so must not be many guests. But we were told that they werent sure if they had extra pillows. Lol.
2nd, We had black mold in our room. Theres a leak from the room above ours, the ceiling was soggy and mold all over it and all over the wall in the hall.
Like i said, we looooved this hotel, it was never this bad before. Guess we will be finding a different hotel to get away from home.
Verified traveller
1-night family trip
Verified Hotels.com guest review