The hotel itself was aesthetically pleasing and clean. The check-in process was quick and easy and the check-in agent was great. The room was nice but the location was near the street and the cars were loud with constant sirens, cars honking, and cars revving. The hotel did experience a fire on the floor above us. There was no alarm or indication that there was a fire besides the poor agent running door to door knocking to let us know there was one. That same agent had to help customers checking in with their bags after being the ONLY one running door to door up and down 16+ flights of stairs MULTIPLE TIMES acting as the fire alarm system, didn’t see any other agents assisting him. I may be incorrect, but I didn’t see them helping him with my own eyes. Other than the loud street and fire inconvenience, the hotel was nice. Was concerned that no fire alarm went off tho. Would rate a 3/5 overall. (Wish I got that agents name, he was kind, soft spoken, and attentive. HE DESERVES A RAISE AND RECOGNITION.) He wore glasses, nose piercings, and had long hair.