2/10
Their computer system was down, so they put me in a room without any record of me being checked in to that room. When I returned to the room the next day my clothes and personal belongings had been thrown away and the room was being reset by housekeeping for another guest. I took my belongings out of the trash and left.
The hotel is still arguing about issuing a refund. Additionally, the room i was given isn’t the room I booked. Completely different from the photos, and also was quite dirty. Compare this photo with the listing photo.
I would have left at check in if it wasn’t always the middle of the night. The woman working had to grab multiple key cards to find a room for me that was empty since their system wasn’t working and she couldn’t confirm via the computer whether a room was available. She walked to the floor with me to check which room I could stay in. I was so afraid someone would enter my room during the night because they didn’t have a way to formally check me into the room I was staying in. My experience the next day confirmed this was possible. As a woman traveling alone this is a huge safety issue.
Tiffany
Perjalanan bisnis 2 malam