Courtyard by Marriott Burlington

Room was pleasant and clean, the front desk was very pleasant.

Staff awesome Plastic molding on wall was on floor when we got to our room Bathrooms could use update but clean

Air conditioner was very loud and bathroom needed updating. People were very friendly and helpful but the hotel was just ok.

I always look forward to staying at Courtyard by Marriott. The rooms are comfortable. I love the TVs in the bistro and the fact I can get my first Starbucks drink of the day without having to get dressed and drive somewhere. This property, however, is terrible. An older property and not well-managed. I don't think they understand business travelers. Worse yet, they seem to resent business travelers. The staff members working at the bistro are rude. Beyond rude, really. I ordered an iced-vente latte (which is listed on the menu as available). The woman rang it up and said nothing. I then saw that she was making a grande. I immediately pointed that out to her -- in case she mis-heard my order -- and she yelled -- and I mean "yelled" at me, "we don't have THOSE!". I then pointed out to her that they list vente lattes on the menu and asked her what she charged me for. She then yelled at me that she only charged me for a grande. She then came rushing back to the register (in an angry, threatening way), picked up my room charge ticket (which was on her side of the register) and slammed it down on the counter in front of me, yelling for me to "see for myself". This person (an older white woman) has no business working with the public. I complained to the manager and while she took the charge off, I felt that she seemed to offer too many excuses as to why the woman wasn't normally like that. (Something I find hard to believe.)

We had a great experience at the Marriott.

We enjoyed our stay. Very friendly staff.

Exactly what we needed for our overnight stay on our way to visit family in DC! Great staff at registration and breakfast area!

It’s was great

The hotel is immediately adjacent to the interstate, so you can hear the traffic, sirens, trucks down-shifting, etc. The hotel has been renovated recently and is generally in good shape, however our bathroom had signs of water damage to the wall, wallpaper peeling, and grout around the tiles missing. On the positive side the front desk staff were pleasant and professional, no complaints there.All in all a good stay.

My only issue, which for me is big, is that around 8:45am on Monday morning there was only one person working at the cafe. He was moving slowly, and with 2 people ahead of me, I couldn't wait for my coffee. Meanwhile, the woman at the reception desk was on her phone (ie, available but not able to help). Why not offer self-service coffee and let me charge it to my room at the front desk? I left feeling frustrated (and with no coffee) instead of satisfied.