We couldn’t get the sliding door to open and had no hot water throughout our stay. We reported it to the front desk, and a staff member—Ale or Alex, I’m not sure—said a manager would come in two hours. Three hours later, I went down to get my now-cold DoorDash order, which no one had called me about, and asked for the manager. He told me there wasn’t one onsite and, confusingly, that there never had been. Exhausted from waiting and being awake for hours, I decided to just wait until the next day. When I spoke with someone else in the morning, she promised a manager would reach out. The manager finally called at 2 p.m.—five hours after my 9 a.m. complaint—and told me she had never been informed about the situation. She was clearly disappointed in how it was handled and did help resolve the issue, but overall, it was a frustrating and disappointing experience.