The Aquarius Casino Resort, BW Premier Collection

Even though there were “No Smoking” signs, you could smell and see people smoking. The smell of greasy hamburger meat from McDonald’s was not very pleasant. Did not want to put my clothes in the guest room drawers because they were dusty. Obviously have not been wiped down in a while.

The halls smelled like pot. The doors were filthy. Repaint them. We are in a pandemic!!!

Relief to see that masks were required to help guests feel safer. Masks were required even drinking beer, both walking around and at the bar. When the weekend arrived, they stepped up the mask requirement, handling out mask for those entering premises and come down from room with mask. They were that great quality but better than no protection. Check-in was long, to be expected given the pandemic. Of course, not enough front desk attendants to serve and they were professional when complaints started to escalate why there were not enough help. Really appreciate that there were “adults only” hours for swimming in the early morning and late evening. Overall, hotel stay was very nice, clean though we mostly kept to ourselves.

Disappointed called for clean towels and they don’t arrive also elevator wasn’t working during my check out time so I had to carry all my luggage and cooler from the 6 floor all the way down

This place was awful. Gross rooms. The elevators don’t work. Open and shut 3-4 times before working and then stop on random floors. The carpeting is so old and worn out that you trip on the bulges. The shower does not drain. There are water stains on ceiling. Black hairs all over room. Internet was out most of the weekend. Took 3-4 calls to get the remote that was missing, and 3-4 calls every time we needed more towels or cups. Horrible experience and service! Stay anywhere else.

Long waits for elevator due to virus limitations. Hallways dirty & trash near elevators & in rooms not emptied. Parking for boats was full.

Room i got was filthy. Dirty towels on the ground use toothbrushes. Beds were undone, just disappointing after a 5 hour drive. Second room still dirty but decent, there was other people’s hair on my sheets. Coffee maker so dirty I had to filter it several times. Our neighbors were horrible. No ice on the floor above or below. Bathroom floor was muddy.

Nice place on the river. Staff were all friendly except the add on food places, like subway, McDonalds, Panda Express etc. On top of not being friendly they all jacked up their prices and offered a very minimum menu. Example you have a choice of BIG Mac with fries $10, chicken sandwich $8.79, or two basic cheese burgers no condiments $8.79. Panda express Tried to order and they said we had to take what they had fried rice no other options and only about half the other normal options for the main dishes. As for the bars we had a great time with fantastic service from the The Cove. Great food and drinks fairly priced at the time but as of this date all prices are being increased.

The hotel is very nice but probably due to covid they did not have enough help.Very few tables were open to gamble and the limits were high. There was a lot of odd game but only 2 regular black-jack tables, one with a $25 limit and one with a $15 limit. With only 3 at a table it was not easy to get a seat if you could afford one. Also the restaurants didn't have enough help so the wait was long if you could get in. there was no restaurant to that could take us to eat at so our friends went to Panda and it took 45 minutes to get there food.