The David Citadel Hotel

Generally it was good. A few small things. The pancakes and waffles at 8:20 were cold. Forgot a mask once and for some strange reason, they did not have masks at reception so had to back to the 10th floor to get one.

I had a bad stomach pain after the dinner

Stayed for Shabbat - great Hotel - wonderful buffets on Friday night and Shabbat Day, although they were pricey

Beautiful hotel and very close (walkable) to Jaffa gate of old city. But service was most definently not 5 star. There were a number of inconveniences throughout our stay. Although everyone was kind, everyone from housekeeping to concierge need to be retrained in their respective departments. However, special thanks to Moataz in the restaurant as well as all breakfast staff (literally all waiters in breakfast) for being so delightful and kind to us. Also, thanks to the entire guest relations dept, especially Hadar, for offering to help make our stay more comfortable despite the repeat inconveniences. Hadar and front desk member, Yazan, helped with giving tips for our trip to Hebron. Breakfast was lovely, room was pretty and I appreciate the upgrade in room. Alas, it was 2 twins put together instead. Suggestions for improvement: with the exception of restaurants and breakfast staff, please have all staff re-trained and perhaps this hotel can have some hope in attaining 5 star quality. For now, though, it doesn't even amount to 3 star quality. Nonetheless, thanks again to guest relations for truly apologizing and trying to compensate for the numerous hiccups throughout our stay.

Although it may look like a five star hotel, the service was FAR from it. Experienced endless number of inconveniences throughout our 3 days (2 spearate bookings- both poor serviced). Booked a room for 3 and everything was made for 2 people (robes, slippers, towels,etc). TV in bathroom did not work, booked a room for king size bed, they have two twins put together. They had 1 comforter for only 1 of the 2 twin beds. When we asked for another comforter they brought it folded but it was wet! Had a city view room on reservation but it was only a wall of a building adjacent to hotel- no city view whatsoever; when bringing this up to front desk, the front desk man laughed and said, "ma'am that is our city view. You can't get a real city view with every room. What are we supposed to put in the room description? No city view?!" I responded and explained to him that it's false advertisement to state there is a city view when really there isn't. He continued laughing. The concierge knows very little to nothing about Jerusalem & surrounding areas. Concierge is also disorganized. They handed us a ticket with the number of bags they loaded in our car, yet we had one bag missing and didnt realize this until we got to Tel Aviv airport. Concierge told us it was our fault instead of owning to their mistake and demanded we pay for the taxi to bring our bag to airport. Thanks to guest relations for somewat making up for inconveniences. Won't be recommending to family/friends,though.

This is a brillliant and friendly hotel in an excellent location adjacent to the Mamilla Mall and the Old City. We couldn’t of had a better time there.

We had a wonderful stay at your hotel. The Shabbat services and dinner was most enjoyable. Thank you for your excellent hospitality.

Pool was too crowded and closed too early given summer heat.

David citadel was great. Superb service. Excellent room. Great breakfast. Nice infinity pool.