Received several e-mails about uploading my ID and credit card as this was a "virtual" check in process with no person available at desk and that check in code and room number would be emailed the night before. When this never came and check in time was approaching, I became concerned and called/emailed to find out what was happening. A couple hours before check in was told no problem, there was indeed a person at desk 24/7. Great, crisis averted! When I arrive I am handed an actual old fashioned key, nothing virtual whatsoever. And have to give ID and credit card again. I get to the room and there is a broken electronic lock and a key hole for my old fashioned key - ok, it still works, no problem. I paid for a "King Balcony" room, but I'm on the first floor. That's ok, the sliding glass door looks like it opens to a nice patio. I try to open the door, it almost falls out of the wall! Ask for maintenance at the desk twice, no one ever comes. It is now 10 pm and my husband was finally able to jiggle the door into the groove enough to get it to catch in the lock so that I would feel safe enough to sleep there. I was told no other rooms were available by the person at the front desk, they were sold out. NEVER AGAIN BOCA PLAZA!!!