Terrible stay, we won't return.
-We arrived at 9pm and waited 20 minutes for the front desk to be able to see us because of a long line. (one staff needed to walk to each room and see if it was ready for each customer)
-We were then told our room was not clean and needed to wait until it was cleaned. (the gal at the front desk was very kind and helpful). We waited another 30 minutes
-When we arrived to our room it was VERY dirty and VERY rundown. Kitchen/Bathroom counters were visibly dirty, floor was dirty (especially under the beds), the nightstand had crumbs and dust on it, the lamp shades were ruined: full of cracks, the walls were scuffed and full of marks, one corner of a wall was missing chunks, the door to the hallway was severely damaged and cracked along the inside ledge. The pull out bed and pillows were filthy and there were no linens/blankets, I called the front desk and requested linens and they said they would send them...they never arrived. So we squished into a small double bed. The shower head was broken, the shower drain was clogged and the shower collected inches of water, the toilet paper dispenser was broken, the toilet took 2-3 flushes to actually flush.
-The hotel lobby was visibly dirty, needed to be mopped, dusted, the windows were dirty.
-The hotel hallways were dirty, some doors were missing placards.
This hotel (or at least the room we were in) needs a deep cleaning, updates to walls/paint, new furniture and fixtures and better management.