Well, our room was not ready at the time of check-in. But the staff was very polite about it. We waited 45 minutes for our room to be ready. We reserved an Executive room, but it was quite average. The TV was quite small, the bathroom had a bit of urine smell, the sink had deposits around the faucet and did not look clean. They also kept the drinking glasses right above the toilet. The worst part was the shampoo. Even with conditioning twice, it stripped my hair to the point that my hair felt like straw and some of it broke off onto the pillow. I was shocked. We also ordered room service. The eggs benedict was not good because the eggs were poached hard. I didnt have a chance to tell the front desk any of this during check-out because he was the only person tending the front desk, and was busy being on-hold on the phone. He whispered that he'd email the receipt. I still have not received the receipt by email. Our stay was average at best, but having my hair ruined was the worst. I now have to spend hundreds to repair it. If you stay here, bring your own shampoo, conditioner, beard oil. My husband beard was so rough after his shower, too. We will unlikey stay here again. There are plenty of wonderful hotels in the area that we've stayed in multiple times a year.