Hampton Inn & Suites - Miami-Airport South/Blue Lagoon

Amazing friendly staff.

After waking up 1st morning we discovered head lice on our children. Inspected the bed and found them all over. Had to have the children treated. I do not think they change the sheets from prior clients. They changed our room to another. The toilet paper roll in that rooms' bathroom had a piece of poop on it, I am guessing from previous client. All really absolutely disgusting. They even insinuated we brought the lice with us. Place packed with low end clientele. This hotel head maid and maid from the 4th and 5th floors need firing for complete ineptness in their work. Horrible.

The staff was fantastic, which is the most important. The hotel was being remodeled, but you would have never know it, no noise, no dust, no inconvenience. Breakfast was good, scrambled eggs or omlets, plenty of bread choices, fresh waffles, really tasty toppings. A fruit basket around the clock for a quick snack. All that, it still comes down to the staff. They were friendly, and ready to help with anything. This hotel is on my return list next time I'm in town. Airport just a few blocks away.

There was construction but that can’t be helped and the staff tried to minimize inconveniences. The afternoon/evening staff (front desk and bus) is friendlier than the early morning staff. The pool area is beautiful- an oasis in the city.

Room was spacious and clean.