4/10 Lumayan
4 Januari 2025
Poor service on our last night
Overall it was a pleasant stay. All the last night of my trip. My wife and I used our drink vouchers. We then ordered mixed drinks. We watched the female bartender and her colleague fool around, flirt with each other, have a personal conversation with their backs to us and others who were looking to be served. I confronted her when I saw them packing up the alcohol and said bars normally let people know it’s last call before they stop service. This was at 9:30pm and the bar is stated to close at 10. Her response and her previous conduct was completely unprofessional. I was surprised a Marriot resort would employ someone with such a lack of customer service or service in general. In our room we did notice some unclean areas pictures posted below.
Mark
Mark, perjalanan 3 malam
Ulasan tamu Hotels.com yang terverifikasi