4/10 Lumayan
16 Februari 2025
Facility not very well maintained
Very disappointed in the condition of facility including no hot water in many rooms.The first morning the desk clerk showed no interest in helping simply saying “ maintenance doesn’t come in until 8:00” that evening a different desk clerk was very helpful but had to spend time going to various rooms to finally find one that had the required handicap shower and functioning hot water that we had to move to that evening. The hand held shower was missing the mount that held it to the wall so you had to hold it the entire shower. The handicap grab bar near the toilet was almost ripped out of the wall and could not be used for support. Additional issues include no heat in 4th floor hallway, garbage bags laying right outside side entry door and the exercise room was never stocked with towels or wet wipes the entire week I was there. The bagels on the breakfast bar were extremely stale. The only real positives were the cleaning crew did an excellent job cleaning my room and the evening desk clerk was extremely helpful in finding a room with hot water and followed up the next evening to make sure everything was okay with the new room. The manager compensated me for the hot water problem but I’d rather not have the hassle of having to change rooms etc.
Jeff
Jeff, perjalanan 6 malam
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