Pros: Amazing staff, good food and location. Approximately 7 minutes from the airport and a three-minute walk to Doctor's cave beach (across the street).
Cons: Hotel is extremely run down, dusty and dirty.
Dead bugs and human hair all over the floors.
Awful plumbing system, bathtub and toilet clogged after every use. I literally could not flush toilet paper.
Nonfunctional pool and hot tub. I believe that guests should have been informed of this fact so they could decide if they want to stay at a "resort" without a working pool and hot tub.
My room had a tv monitor but no remote. No phone and the mini fridge did not work.
The view from my room was a dumpster.
No air conditioning in the dining area. Staff was wiping sweat from their faces while preparing/serving food.
Yes, the web pictures and videos caught me too. However, staff confided in me that those pictures/videos were taken years ago when the property was under different management.
Yes, the food is good, and the staff is great, but from my experience I am questioning the authenticity of some of these reviews. Especially those that emphasize how clean and well-kept this place is.
The other issue we encountered was harassment from the men who hang out on the street across from the hotel. These men are in your face and downright annoying. Not blaming the hotel for this, but guests should be made to feel safe and comfortable if they choose to take a stroll along the hip strip.
Overall, I feel cheated out of my vacation