Best Western Plus Universal Inn

Great location, but old shabby looking hotel in need of an update. Room was dusty and not very clean.

Very convenient to Universal Studios Orlando. Clean, comfortable room. Hot breakfast included was very good. Service was excellent. We plan to stay there when we visit Universal again.

Water in room horrible told desk taste like chlorine

We were originally booked for two nights. Cancelled the 2nd night due to condition of the facility. Building was being painted and fumes were noticeable in the room. They did exchange our room which made it better but it was still noticeable. Also, paint cans and materials were blocking the entrance. Hotel did agree to cancel and refund our 2nd night. This may be a nice place when they get it done but they should have made it public that they were updating the facility before people booked the rooms.

All of the negatives we experienced would fall under the maintenance heading. First the pros, location, location, location, price was also very good, as was the staff, breakfast was decent quality, especially factoring in the price of the stay, now the negatives, most were minor, it certainly is outdated, and could use a makeover, (they were painting exterior when we visited), inside needs it worse. bathroom lock did not work, 2 fire alarms in the middle of the night was a pain, (and was electrical related, not fire thankfully), biggest issue was AC didn't work, they had no other rooms, so offered a fan, and discount, due to painting, couldn't even open the window, staff did the best they could under difficult circumstances.