8/10 Sangat Baik
26 Desember 2024
Accomodating and confortable
When I originally called the hotel for a reservation, i wanted to know if they had a jacuzzi in with their pool area. They stated it was in a private area not by their pool. They did not make it clear that u had to pay for a room with a private jacuzzi.
The representative at the local number in groveport wanted to quote me a price a much higher pri because of the holiday. When i told him He said he could not match or guarantee that price. So, I told him i would call back, but instead booked my reservation through hotels.com and got a cheaper rate with continental breakfast included. Your hotel is losing money when u cannot match these prices.
The hotel was rather empty and also so upcharging because u have less than half accomodations over a holiday is not good business either. While the staff were very pleasant and accomodating, the hotel is old and needs updates. The phone didn't work. The cabinets in the room and dressers have worn wood. The lamps by the bed side are at least 20 yrs old. The beds, linens and room was clean and accomodating, but certainly would not have paid the higher price i was quoted.I expect some luxury at higher prices! It was very basic. Especially since the phone and clock in the room were not working. The breakfast was good. In the future do your homework and check around before booking.
Joan
Joan, perjalanan 2 malam
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