Lyric Hotel West End, Ascend Hotel Collection

Nice and comfortable rooms. Staff was friendly. No issue with the hotel but I have a issue with hotel.com. I called and the agent I spoke with said that there can be nothing done so I asked to speak with a supervisor and she said the supervisor going to say the same thing. I informed her that I still wanted to speak with a supervisor. I stayed on the phone 15 minutes or more and never did talk to anyone. She said a supervisor will call me back and I'm still waiting, it's been 3 hours.

DOROTHY, Jalan-jalan keluarga 2 malam, 30 Jul 2021

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Delta Visit

Nice and quiet! Convenient restaurants and stores!

TERESA, Perjalanan bisnis 1 malam, 28 Jul 2021

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Lovely stay!

We were in town do visit family and traveling with our small dog. Everyone was super friendly and nice. Our only complaint was there seemed to be no air conditioning in the hallways or elevators. Other than that, it was lovely.

Olivia, Jalan-jalan keluarga 2 malam, 23 Jul 2021

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Wedding vibes

It’s was an amazing stay. The State House is like being at a totally upscale resort separate from the regular Lyric hotel rooms. It was my sister’s wedding and her wedding party and designer all were together. It met and exceeded expectations. The balcony and stairs gave true southern elegance and charm. The privacy and convenience was really nice. Perfect for photos. Shannon and Jarmarcus at front desk were great. I forgot items and was phoned to let me know they were at the front desk.

alisa, Jalan-jalan keluarga 2 malam, 2 Jul 2021

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The rooms were clean and the staff was very friendly. There’s no sign to the main hotel the pictures shown are of the event spaces surrounding the hotel. So we drove in circles a bit but it was still a nice stay.

Jalan-jalan keluarga 2 malam, 4 Jun 2021

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Desk staff were rude. No coffee cups in the room. Coffee in the lobby was cold.

Liburan bersama teman 1 malam, 15 Mei 2021

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Disappointing......

First of all there is no signage on this property - not at the road or on the building so we drove right past it. First front office person I encountered was neither friendly nor helpful. Rooms are spread over 4 or 5 buildings which are not clearly marked so I ended up going to 2 different buildings before I finally found my room. Rooms are new and nice with comfortable beds but there was no shampoo, no coffee cups, creamer, etc and the room had not been vacuumed since the last occupant because there was glitter all over the carpet. TV only got streaming channels - no live TV so when we called the front desk for help they sent over a maintenance person to assist us. He couldn't figure it out either and said he would be back with his boss later. No one ever came back or called. Very disappointing stay - I expected better from a property that has gotten such high marks from other visitors.

bonnie, Perjalanan 1 malam, 14 Mei 2021

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Very nice newer hotel. Right next to Delta State and just down the street from the Grammy Museum. Enjoyed my stay.

Kevin, Perjalanan bisnis 1 malam, 13 Mei 2021

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Ok

Liburan romantis 1 malam, 7 Mei 2021

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Will be a repeat customer

Amazing property would stay here again.

Jodi, Perjalanan bisnis 1 malam, 27 Apr 2021

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