8/10 Sangat Baik
7 Maret 2025
Disappointed in condition of room
We’ve stayed at The Loyal Duke many times in past years and this year.
This stay brought a little disappointment as our room wasn’t as clean as before. Upon unloading our car I noticed what appeared to be dog hair all over the floor and on the couch. The floor didn’t appear to have been cleaned. The Duvet cover had a huge rip in the center and the fitted sheet had stains. The baseboards needed a good wipe down and behind the TV and microwave needed to be cleaned. The king bed was pretty broke down and should probably be replaced. I went to the desk and asked for a dust mop or broom. The office staff offered us another room but we had already unloaded. I said I would just sweep the floor and call it good. He gave me a broom and I swept the floor and we stayed in the room. In the past our rooms were always extremely clean. We had just stayed two weeks prior and the accommodations were clean and comfortable.
Sabrina
Sabrina, perjalanan 2 malam
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