The Westin Resort & Spa, Whistler

Great hotel - excellent location to ski lifts and village walk.

Bar staff were great, everyone else just didn't seem interested, helping customers was too much trouble, especially for the concierge desk! Public areas too small for size of hotel.

They didn't tell me that I had to book skiing 7 days in advance so I had to pay a lot more. The fold out sofa bed is not comfortable at all. They messed up on my reservation but managed to fix it even though I still had to switch rooms. Which wasn't cool when we had to repack everything at 6am because we had skiing lessons early that morning. Also, had to rent a locker for passports because they were moving us while we were out. The lounge was good, though, with live music Saturday night and good drinks. The location of the hotel is fantastic. The staff were never really on the same page as far as information goes but they were very friendly.

Service express employees not properly trained as hosts. I called down with an issue and the young (Laura/Australian) girl kept cutting me off and then proceeded to sarcasm. Not appreciated in such a classy resort. Other than that, absolutely fantastic service, food, location, amenities and comfort.

Great stat at the Whistler Westin. We booked this hotel for the convenience of the location and we were not disappointed. Convenient ski rental right on property with ski in and out location. The rooms were comfortable with a full kitchenette, which was unexpected. We also loved the pool and hot tubs which were indoor and outdoor. We would stay here again.