Eaglewood Resort and Spa

The hotel is nice when you walk in. Then the rooms are average at best, and the hotel charges you for everything. Even simple amenities like a microwave. The beds are on the hard side, the water pressure in the showers is non-existent, and the towels are on the rough side. For the money you pay to stay here you expect a little bit better. If this was a common cheap chain, it would fit in. Then the gym and pool are in a separate building that you have to walk outside to get to. Which is plain terrible setup for winter. The bowling alley pictures they show, are not included in the stay. It’s a separate charge and it’s only open for a couple hours at a time.

It was very nice staff was friendly. Chicago city was just a train ride away.

Check in was easy and friendly enough except for a near charging for my room despite my having already paid through Hotels.com. Although we didn’t use the valet, they were friendly as well but not pushy. The room and bed were pretty comfortable but the room never stayed cool enough. It’s advertised with multiple restaurants and bars. I believe the multiple restaurants is a misnomer as I think it’s one or two kitchens with four different places you can eat your food. Also, we were looking forward to a choice of restaurants for a nice relaxing evening but the nicest one was closed for a private party. Service in both restaurants was very slow and our first drink at the downstairs bar was a full finger shy of the rim. The waitress asked us to taste it and tell her if it needs more of anything. Without tasting it we told her it needs more of everything. The bar tender should have been ashamed to even send it to the table in the first place. My first meal was a bit too foo foo for me but my wife loved hers. My second meal was a burger from downstairs and it was delicious. The bowling alley/pool table were very cool and those bar tenders were great, despite the drinks being a bit pricy. My wife loved the spa package. No overall pros or cons but the .com price made it worth it. Id go back for the right price.

Slight problem with the bedding. I spoke with the front desk and the bedding was changed immediately. Good response for something that could have become a larger issue.

Room had a weird smell when we first walked in. It didn't smell clean at all. A/C unit was working poorly, we had to set the thermostat to 60 just to be comfortable. It still wasn't. No refrigerator in room. Pool was separate from hotel, we had to walk in rain after the pool.