I checked in with my son to spend Christmas Eve with my middle daughter and oldest daughter along with their families, and it was centrally located and very convenient to shopping, restaurants, and Pier Park. The staff was amazing and the wonderful front desk agent that assisted me was extremely knowledgeable, friendly, and helpful, however, I can not remember her name, but I think it was Telesha or something similar, she was working around 4:30-5:00 pm Christmas Eve and was working at the time I checked out around 11:00 a.m. Christmas Day, but I cannot stress enough how pleasant and welcoming she was to me and my son. I highly recommend scheduling your next visit with this hotel.