4/10 Lumayan
24 Februari 2025
Will NOT return-Sticky floors-Hair in bed-No pool
I booked this hotel for it's indoor pool since my kids enjoy swimming while away. They were devastated to see the pool blockade in place with a note saying, "Closed for maintenance." We checked with hotel staff to see if it was just temporary for cleaning and such, but turns out it has been closed and will be closed for some time due to roof leaks. I have encountered this at other hotels and am always informed when booking but not this hotel. No mention whatsoever. We were told by staff to tell them at checkout. I wish that was the only issue. We walked into our room and discovered the tiled floor in the entryway was so sticky our shoes were making loud audible suction noises. At first I thought it was something spilled but it was also in the bathroom. I took a hot washcloth to see what it was and discovered it was soap. Whoever washed the floors used so much soap that it left a thick residue making the floor sticky. It took me almost 30 minutes of washing it with hot water and a washcloth over and over to remove the soap. If any of us got out of the shower and hit that floor with wet feet, it would have been dangerous. The cherry on the top of this stay was finding a long blue hair in the sheets. None of my family members have long blue hair. I informed the checkout staff of all of this when leaving and she was of no help. She couldn't care less.
Mark
Mark, perjalanan keluarga 1 malam
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