4/10 Lumayan
2 Januari 2025
Not a good experience
They are having construction done and started drilling, sawing, dropping things and stomping around in the room directly above me starting at 7am and lasting all day. The maid service dropped off a bag of towels everyday and changed our trash but the room was never cleaned and the bed was never made. The carpets in the halls are dirty and very stained. There were ants in the bathroom. The sink in the bathroom could never be adjusted to warm water; you either had ice water or scalding. The hotel told me there was nothing they could do for me regarding the early morning disturbance and being startled awake by the very loud work above me because I booked through hotels.com and said I would have to raise my complaint with them. When hotels.com reached out to the hotel about my issue they told them it was resolved already so hotels.com said they couldn’t do anything for me without the property confirming the issue. Meanwhile guests that booked directly through the hotel got reimbursed. The hotel said they hate working with hotels.com and don’t recommend using them
Julia
Julia, perjalanan 3 malam
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