2/10 Buruk
15 Maret 2025
Not to be trusted
Absolutely the worst hotel experience I’ve ever had. Booked my room months ago for a basketball tournament. Spoke to a representative on the phone two days before check in to confirm my room only to arrive on day of check in to be told my room was canceled. They claimed it was because “my card did not go through” but the card on file was never charged and I had spoken with a representative two days prior and was assured my room was safe. They offered to put us in a much smaller room for over twice the price I had originally booked for while also charging us for the roll away beds we would need. Upon touring the room it was dirty and cramped and would absolutely not fit all of us. I will never book here again and will tell everyone I know how unprofessional and unacceptable this experience was. I am also contacting the better business bureau because this happened to at least five other families. All of use who booked rooms at a cheaper rate were canceled so they could fill the hotel with new reservations at twice the rate.
Sarah
Sarah, perjalanan keluarga 4 malam
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