All the staff I encountered were absolutely wonderful, seemed to go out of there way to be of help! The location itself is on a side street without many shops or restaurants right there, but it's only about a 5minute walk to the main piazza. Worked for me. I had a room with a balcony and view, the view was stunning, so worth it if you can. The room itself was a bit small and crowded, but the balcony made up for it. Despite smallness, the room had everything I needed, and was very clean. Bed a tiny bit hard, but that's a preference thing. The hotel lobby and other areas are lovely; clean, nice artwork and decor, and the rooftop bar is not to be missed - has incredible views; had great drinks and dinner there gazing out at the view, lovely night, food was very good, staff great!