Grand Beach by Diamond Resorts

We had a great stay here. The room was clean and in a great location. The staff was great even though there were some mistakes when calling for items to be brought to the room. They didn’t push the fact that they were a timeshare on me or my family which I am grateful for. The grounds are beautiful and they had some unique features. They have a mini golf course which surprised me. My uncle and aunt played a few times. It’s right on Lake Bryan, which is massive. It’s near many of the parks, particularly the Disney parks. There are gas grills if you want to grill, full kitchens with the works if you want to cook. It’s a deal here on hotels.com so grab it while you can. BEWARE: They charge $200 if the pool towels go missing. They count them. So don’t leave them at the pool.

Loved the stay....rooms need updating big time but what was offered was neat and clean. Location was very close to Disney and convenient to several shops. Never went to “concierge” services due to reading previous reviews of timeshare conversation trap. Even at check out I was told to pick up my “thank you gift” from concierge behind the check in/check out desk. Both times I just stated I would be right back. NOT MEEEE....NOT TODAY! Not interested lol. Kids enjoyed the pools and that was the only amenities we pretty much tried. At check out if you are on 5th floor by chance leave out early enough to use elevator. It took almost 30 mins to get from the 5th floor to ground level with bags due to housekeeping and others leaving at the same time. Elevator is very small inside and slow.

Checked in on a Friday night 6/28 and was assisted by a desk person named Sisi M. She was extremely rude. She made me feel like I inconvenienced her. While checking in she said something about a 3 night stay so I asked wait it’s supposed to be only 2 nights. She then said Friday, Saturday, & Sunday. I said yes I just wanted to make sure I was checking out Sunday. Then she mentioned resort fees and a $100 deposit. I asked what is the deposit for. She said everywhere around here charges a deposit and it’s every where on the web sites. I said I’m just asking what is it for and does that mean I’ll get it back after the stay if everything is good. I feel like I should be able to ask that question without getting an attitude. Then after she charges me for everything she tried to explain which building and room we were staying in and then asked if there was anything else we needed. Honestly if I wasn’t able to find the room I would’ve just slept in the car. I didn’t want to ask that lady anything else. I just can’t believe that someone in the hospitality business can be so rude. She honestly ruined my night and made me feel like crap. The resort is very nice, beautiful, and relaxing. Checking out was a breeze and the girl who helped me out was very polite and also explained about the $100 deposit she was very helpful. I wish I had gotten her name.

Very happy with our stay. Condo was nice. Resort itself was great. Lots to do without leaving the resort. (Mini golf, sand volleyball, tennis,etc...). Would stay again.

Great staff, clean room, quiet serene setting. Very relaxing!!!