Brookings Inn

Needs Improvement

Check in was fine- customer service efficient. Clean lobby. We had a corporate rate which made the price impressive but would likely not stay here again. Hallway outside our room smelled like smoke. The lobby outside our room/the pool area housed random non-guests coming and going from the door to the couch to sleep and leave again. Parking lot was littered with beer cans and none of the back doors are secure. Parking spots near the doors was nice and appreciated the luggage cart. Room was clean but had large stains on the carpet and beds. It looked like water leaks but appeared dry. Bathroom was outdated and tub was broken. Appreciated toiletries and ample towels. Also appreciated larger sized fridge and microwave in room. Nearby vending access was also convenient. Tried pool area but were surprised we had to pay as hotel guests. Our stay was short lived as the “kid” area is on an island in middle of lazy River. Water an ok temp. No good place to stand and supervise which was concerning as larger kids running around and shooting water guns nearly resulted in my younger child being pushed into lazy river. Large hot tub but too many people. Not a lot of places to sit or place items. Highlight of our trip was La Cantina. Our server was amazing and the staff made for a great atmosphere. Superb food and drinks. Breakfast was lackluster. Plain eggs, sausage, muffins, 2 cereal, pancakes with syrup. Not well stocked, area unclean. Likely would not stay again.

Megan, Jalan-jalan keluarga 1 malam, 8 Jan 2022

Ulasan tamu Hotels.com asli

Overall, it was an ok experience, the bathroom was outdated and the shower faucet was hard to adjust due to being broken.

Kenny, Jalan-jalan keluarga 2 malam, 7 Jan 2022

Ulasan tamu Hotels.com asli

The hotel itself was dirty dingy and run down. The pictures posted for viewing are nothing like what the room. They are not updated or well kept. We will not be staying there again.

Perjalanan 3 malam, 6 Jan 2022

Ulasan tamu Hotels.com asli

It’s worth staying there again, enjoyed the space

Peggy, Jalan-jalan keluarga 1 malam, 1 Jan 2022

Ulasan tamu Hotels.com asli

Place was dirty, smelled of smoke. Front desk was not friendly. Would not stay there again.

Amanda, Jalan-jalan keluarga 1 malam, 20 Nov 2021

Ulasan tamu Hotels.com asli

Just gets better

I have stayed here numerous times and sometimes for extended stays over the past 3 years and it only gets cleaner, nicer and more comfortable each year. Sometimes however over the years i have noticed a shortage of staff and some appear to be overworked due to not enough help, possibly tired and a little grumpy. Overall it is a good place to stay and price is good.

Jeff, Jalan-jalan keluarga 1 malam, 13 Nov 2021

Ulasan tamu Hotels.com asli

Squishy floor

The rooms were nice but the room had been flooded and they closet and side of the bed floor was wet and squishy in both rooms I rented next to another so they new about it and still placed my family in both room. And went to complain and just got a sorry and I had to ask to get a room change but nothing available till next day. And then didn’t get a sport from the manager seemed more upset that It happened

Wyatt, Jalan-jalan keluarga 1 malam, 9 Nov 2021

Ulasan tamu Hotels.com asli

Not as great as in the photos

Rooms are less than par. Everything is outdated and/or broken. No shear curtains for privacy so we couldn’t open the curtains. Very dark and dingy in the rooms and hallways. Toilet and shower stained or dirty. Sheets didn’t fit the bed. Blankets on beds were old and tattered. Half the lights didn’t work. Hair dryer didn’t work. Iron didn’t work. Beds and fridge were sitting on makeshift handmade boxes. Yellow walls made the rooms look dirty and had scuff marks everywhere. Room was over crowded with furniture. Only great things were the water park, breakfast and customer service.

Jalan-jalan keluarga 2 malam, 5 Nov 2021

Ulasan tamu Hotels.com asli

We had an incident in which although was more than likely a rare occurrence, still happened with no remorse or ownership of the mistake. The front desk gave an intoxicated man a key to the wrong room and he was able to enter my room and I woke up to a stranger sitting on my bed in the middle of the night. When the manager was asked about it the next morning, she seemed more annoyed that we were upset about it than anything.

Trista, Liburan bersama teman 2 malam, 22 Okt 2021

Ulasan tamu Expedia asli

Unacceptable

Shower didn’t work

Darren, Jalan-jalan keluarga 2 malam, 22 Okt 2021

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