I travel often and stay at hotels regularly, this was an unusual start..Honestly my check in experience was terrible, a newer front desk staff was very rude and didn’t even try to be polite let alone offer basic level of customer service for no reason whatsoever, as I was trying to make small talk and say hi when I walked in, he didn’t respond and literally made me and my daughter feel unwelcome and uncomfortable..BUT I had stayed at this hotel before and all other staff have been great, so I decided to speak to a seasoned front desk staff and the manager the next day. They were both receptive, kind and very supportive. I felt heard and assured that it was being addressed, and they took very good care of us for the rest of our stay. This is a clean, quiet, well kept hotel, great for families or work trips. The food is great, the gym well equipped and prices are fair. I will be returning and feel confident that such an incident is unusual. Highly recommend!
